Good morning.

Needs your attention

Kai today

This week

Last seven days

Every call Kai answered, by outcome
Follow-ups

Tasks

Practice manager

Safeguarding

Concerns about a child’s safety that Kai logged on a call. Each one was also emailed to your safeguarding contact the moment it was logged. Transfer each concern to your practice record, then close it.

System

System health

Whether Kai can reach Cloud4Dentists, and how recent the information it holds is.

Needs your attention

System
Callers

Every callback, complaint, follow-up and registration Kai has taken — open and completed.

History

History

Everything Kai changed in Cloud4Dentists or with money, where it came from, and refunds made in your own Stripe.

Call

Call

Transcript

Kai’s words are attributed; the caller’s are verbatim

Recording

Owner

Owner page

Warm leads this month

Before and after Kai

All figures come from the 8x8 Call Detail Records export. A caller attempt is one person’s calls on one day. Never spoken to means a number with no answered incoming call and no connected callback all month. Some unanswered numbers will be wrong numbers or sales calls, and patients may have used email or walked in instead.

Reporting

Statistics

Call volume by day

All calls answered in this period

Calls by time of day

When your callers pick up the phone — including while you’re closed

Busiest times

Calls by weekday and hour. Darker means more calls.

What callers wanted

From how each call ended
Settings

Practice

Opening hours and closed days

What Kai tells callers, taken from your Cloud4Dentists diary and the hours you gave us when you joined. If anything here is wrong, press Refresh now, and if it’s still wrong, press Something’s wrong.

Practice details

What Kai and your patient emails use when they mention the practice.

Callbacks, messages and anything that needs a person.
Shown in the footer of patient emails.
Appears under your name in patient emails.
You

Your account

Sign-in and password — just for you, not the whole practice.

Sign-in

You can sign in with your password or a one-time email link — either works.

Change password

At least 6 characters, including an uppercase letter, a lowercase letter, a number and a symbol.